Cancellation And Return Policy
Returns will not be accepted under the following conditions:
- If request is initiated after 5 business days of order delivery
- Product is used or altered
- Product is damaged due to misuse/overuse by the customer
- Returned attempted without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged Serial Number is tampered Defective products that are covered under Seller/Manufacturer's warranty
Categories not eligible for Return:
Promotional products (eg: Promotional lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions. Consumables (e.g health supplements, pills)
Returns on Transform Naturally are currently accepted only in the following cases:
- You have received a damaged product
- You have received a defective product
- Wrong product was delivered to you
- The product ordered was missing in the delivered shipment In any of these cases, you could either request a replacement or a refund within 5 business days of receiving the order.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
Returns will not be accepted under the following conditions:
- If request is initiated after 5 business days of order delivery
- Product is used or altered
- Product is damaged due to misuse/overuse by the customer
- Returned attempted without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer warranty
How to change address or phone no?
If you wish to change address or phone, you can do it through "My Order" Section till the order is shipped. You will see a small edit icon on the order detail screen. You cannot change the address once the order is shipped.